FAQ

Absolutely you can – we go live on Facebook for transparency and our live draws.  If you’ve entered and wish to watch us live –  Click here

Furthermore – we also have small competitions run whilst we are live – Dont miss out!

If you completed checkout successfully, you should receive a confirmation email. Sometimes these emails can land in your Junk or Spam folder, so please check there first.

If you still cannot find the email, you can log in to your account and check the Orders section. This will show any orders you have placed and confirm what you have entered for.

If your order is showing in your account, your entry has been recorded, no-one else is getting those ticket numbers, so Good luck!

To enter a raffle, simply: 
● Create an account or log in 
● Choose the raffle you want to join 
● Select the number of tickets 
● Complete payment through our secure checkout 
● Send free entry via our free postal entry route within 48 hours of raffle closing 
Once your purchase is confirmed, your ticket numbers will appear in your account 
dashboard.

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1. How do I enter a raffle
To enter a raffle, simply:
● Create an account or log in
● Choose the raffle you want to join
● Select the number of tickets
● Complete payment through our secure checkout
● Send free entry via our free postal entry route within 48 hours of raffle closing
Once your purchase is confirmed, your ticket numbers will appear in your account
dashboard.
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2. Where can I find my ticket numbers
Your ticket numbers are available in:
● Your account dashboard
● Your order confirmation email
If you don’t see them, check your spam folder or contact support.
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3. How are winners selected
Winners are chosen using a randomized, verifiable draw system.
Each raffle has a published draw date, and results are posted on:
● The raffle page
● Your account dashboard
● Our Winners page
● Facebook
Winners also receive an email notification.
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4. How do I claim my prize
If you win:
● You’ll receive an email with instructions
● We may request identity verification (for security)
● Physical prizes are transported to your provided address
● If you live locally to us, you can collect in person
● Digital prizes are delivered via email
If we don’t hear back within 7 days, we may attempt additional contact.
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5. What payment methods do you accept
We currently accept:
● Credit/debit cards
● Digital wallets (if applicable)
● Other payment methods depending on your region
All payments are processed securely through trusted third‑party providers.
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6. Can I get a refund
Raffle ticket purchases are non‑refundable, except in rare cases such as:
● Duplicate purchases
● Payment processing errors
● System malfunctions
For full details, see our Refund Policy.
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7. I didn’t receive my confirmation email
Try the following:
● Check your spam or promotions folder
● Ensure your email address is correct in your account
● Add our email to your safe sender list
If you still can’t find it, contact support and we’ll resend it.
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8. Is my personal information secure
Yes. We use industry‑standard security measures to protect your data.
For more details, see our Privacy Policy and Cookie Policy.
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9. Can I enter from outside the country
Eligibility depends on:
● Local laws in your region
● The specific raffle’s terms
Check each raffle page for location restrictions.
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10. What happens if a raffle doesn’t sell enough
tickets
If a raffle has a minimum ticket requirement, we may:
● Extend the raffle
● Reduce the prize
● Cancel the raffle and issue refunds
Each raffle page explains the rules clearly.
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11. I’m having trouble logging in
Try:
● Resetting your password
● Clearing your browser cache
● Using a different browser or device
If the issue continues, contact support.
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12. How do I contact customer support
You can reach us at:
Macs Giveaways
Email: [email protected]
Response Time: Usually within 24–48 hours

Your ticket numbers are available in: 
● Your account dashboard 
● Your order confirmation email 
If you don’t see them, check your spam folder or contact support.

Winners are chosen using a randomized, verifiable draw system. 
Each raffle has a published draw date, and results are posted on: 
● The raffle page 
● Your account dashboard 
● Our Winners page 
● Facebook 
Winners also receive an email notification. 

If you win: 
● You’ll receive an email with instructions 
● We may request identity verification (for security) 
● Physical prizes are transported to your provided address 
● If you live locally to us, you can collect in person 
● Digital prizes are delivered via email 
If we don’t hear back within 7 days, we may attempt additional contact. 

We currently accept: 
● Credit/debit cards 
● Digital wallets (if applicable) 
● Other payment methods depending on your region 
All payments are processed securely through trusted third‑party providers. 

Raffle ticket purchases are non‑refundable, except in rare cases such as: 
● Duplicate purchases 
● Payment processing errors 
● System malfunctions 
For full details, see our Refund Policy. 

Try the following: 
● Check your spam or promotions folder 
● Ensure your email address is correct in your account 
● Add our email to your safe sender list 
If you still can’t find it, contact support and we’ll resend it.

Yes. We use industry‑standard security measures to protect your data. 
For more details, see our Privacy Policy and Cookie Policy.

Eligibility depends on: 
● Local laws in your region 
● The specific raffle’s terms 
Check each raffle page for location restrictions.

If a raffle has a minimum ticket requirement, we may: 
● Extend the raffle 
● Reduce the prize 
● Cancel the raffle and issue refunds 
Each raffle page explains the rules clearly.

Try: 
● Resetting your password 
● Clearing your browser cache 
● Using a different browser or device 
If the issue continues, contact support.

You can reach us at: 
Macs Giveaways 
Email: [email protected] 
Response Time: Usually within 24–48 hours